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Privacy Policy

Last updated: January 2025

1. Introduction

VoiceClara ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our anonymous feedback platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

  • Email address and password (for account creation)
  • Full name (optional)
  • Business information (for Business accounts): company name, tax ID (NIP), address
  • Feedback requests and responses

2.2 Automatically Collected Information

  • IP address and browser type
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your feedback requests and responses
  • Send you technical notices and support messages
  • Generate AI-powered insights and analysis
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Anonymity and Feedback

Anonymous Feedback: When users provide feedback anonymously, we do not collect or store any personally identifiable information that would reveal their identity. Anonymous responses are completely dissociated from user accounts.

AI Processing: Feedback text is processed by OpenAI's API for sentiment analysis and theme detection. This processing is done in accordance with OpenAI's data usage policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., Supabase for database, OpenAI for AI analysis, Resend for emails)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure authentication and password hashing
  • Row-level security policies in our database
  • Regular security audits and updates
  • Rate limiting to prevent abuse

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@voiceclara.com

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Anonymous feedback responses may be retained indefinitely for statistical and improvement purposes.

9. Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: